ThedaCare’s Appleton Center Connects with Hytera

Hytera together with Nielson Communications provides a reliable digital communications solution to ThedaCare’s Appleton Medical Center campus.

ThedaCareTM is a community health system consisting of seven hospitals and 35 clinics across 14 counties in Northeastern Wisconsin. It is the third-largest health care employer in the state, with approximately 6,800 employees serving over 235,000 patients. The Appleton Medical Center is an integral part of the ThedaCare health system, specializing in cancer, heart, and orthopedic care. The analog radios being used by the security staff were not providing adequate coverage throughout the center, with communication lapses and poor audio quality. Additionally, they were looking for a radio system that would allow secure communications between Appleton and two other hospitals in the ThedaCare system.

PD782To address these issues, Hytera Dealer Nielson Communications, recommended both the PD682 and PD782 radios. The PD782s are built to military standards, making them durable enough for everyday use by the security staff. Features include man-down functionality, a dedicated emergency alert button, and clear, crisp voice communication throughout the coverage area. The smaller PD682 radio is the perfect choice for management and administrator use, and still offers many of the same capabilities as the PD782.

The IPConnect feature of the Hytera DMR radios gives users the ability to talk to multiple locations, as well as all security personnel. They can also make private calls to individual radios when sensitive information needs to be shared. The radios send and receive messages, in addition to call alerts and emergency alerts in the event an officer should push the emergency button.

Facilities management and the ThedaStar Air Medical helicopter use the DMR radio network for their individual department communications, but can still contact security directly. The ability to
communicate across campuses has increased the efficiencies and safety throughout the ThedaCare
system. Plans are to build out the DMR network throughout ThedaCare’s main facilities to make a
wide area push-to-talk communication network for security.

Learn more about how NCI can help you overcome unique communication challenges.

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