Customer Service Powered by Communication
Customer service is king in the hospitality business, and effective communication within staff is the most efficient way to coordinate efforts toward that goal. NCI provides communication tools the hospitality industry uses to respond quickly to the daily challenges of making people happy.
In an era when complaints of poor customer service can show up on social media as quickly as it takes a guest to grab their phone, hospitality professionals are redoubling their efforts to coordinate maintenance and security personnel. Portable radios increasingly are the technology of choice as the need for reliable communications has never been greater.
- Staff communications at hotels and resorts must be discrete as well as efficient in order to maintain privacy. The hospitality industry strives to complete daily operations without attracting attention, and the slim, pocket-sized design of portable radios from NCI allow for convenient access to communications technology.
- Bluetooth earpieces enable staff to communicate without disturbing guests with obtrusive radio noise, and base station repeaters enhance signal strength for larger hotels or those with multiple buildings. NCI’s customizable radio solutions are ideal for hospitality organizations looking to upgrade to a clear digital communication platform.
- Maintenance and security staff have a lot of ground to cover at sprawling properties that often feature multiple buildings, water parks, and even golf courses. Outdoor crews require rugged, weather-resistant radios that can withstand the demands of a daily workload without impacting worker performance. Fast response times to customer requests are a great way to differentiate your operation from the competition.
- NCI provides cost-effective communication systems and base station repeaters that enable large resorts to provide the level of service their customers expect. Optional data messaging and integration into popular hospitality work order management software suites gives resorts the ability to manage a large staff efficiently.